We will ship your order within three (3) business days from the time you placed your order using USPS Priority Mail. Delivery time within the United States in most cases is 2-3 days from shipping. Please allow 7-12 business days for international orders to arrive. You can track the status of your order using the tracking number provided in your Raffitee Store account.
| 1 Item (Envelope) | 2-4 Items | 5+ Items / $360+ Purchase | |
|---|---|---|---|
| US (including HI and AK) | $8.95 | $15.95 | FREE |
| Canada | $22.95 | $42.95 | $30.00 |
| International Shipping | $28.95 | $62.95 | $40.00 |
If you place an order for an item that is not available for immediate shipment, it will be “backordered.” You will be informed if an item is backordered at the time you add it to your shopping bag. You will also be given an approximate date of shipment. You will not be charged for backordered items until the item is shipped.
If an item is canceled from your order for any reason, you will not be charged for the item, duty, customs tariffs, taxes or shipping fees related to the item.
Raffitee makes every effort to ensure that the items displayed on our website are available. However, we cannot always guarantee item availability. In cases where items become unavailable, we will automatically post an “out of stock” note at the item page.
We highly suggest that you consult our size guide prior to completing your order to ensure a perfect size and fit.
Refunds are accepted and credited for damaged, defective, or otherwise incorrectly shipped items only. Exchanges are accepted if you find that an item you ordered is either too large or too small. To initiate this process, please send an email to info@raffitee.com or call us at +1(818)913-2361 within 7 days of receiving the item, requesting a return authorization; return authorizations are only valid for 7 days after they have been issued. Please indicate your order number, and the merchandise that you want to return.
We will send you either a refund or a replacement that is of equal or lesser value upon receipt of the unworn and unwashed returned item. Refunds are in the form of store credits only. A store credit is usually issued right away and can be used on your next order immediately. Please note that any store credits or gift certificates issued by or purchased at local stores are not valid online.
Unfortunately, we cannot refund your original shipping charges so this will be deducted to the amount refunded.
At this time, we are unable to offer exchanges on international orders. The original item must be returned, and a new order placed for merchandise in a new size or color. If you need assistance, please email us at info@raffitee.com or call +1(818)913-2361. Please note that stores in Canada and the UK that sell Raffitee clothing cannot accept Raffitee.com returns or exchanges.
In the event of a sale or promotion, customers may request a price adjustment between the price paid and the current price of the item in the form of a store credit. This policy applies only if the original purchase was made within 7 days of the new promotion. This applies to orders through Raffitee.com only.
